Introduction: Why PO Box 795 Telford Matters
If you have received a letter addressed from PO Box 795, Telford, TF7 9GG, it likely caught your attention—especially if it’s unexpected. This address is commonly used by the Department for Work and Pensions (DWP) Debt Management service in the United Kingdom. Letters from this address often relate to benefit overpayments, unpaid loans, or other government-managed debts.
Understanding the purpose of this postal address, why you might receive a letter from it, and how to respond is crucial to avoid unnecessary stress or legal consequences.
What Is PO Box 795 Telford?
PO Box 795, Telford is a return mailing address used by the DWP’s Debt Management department.
Its main function is to handle correspondence regarding money owed to the government, including:
- Benefit overpayments (e.g., Universal Credit, Jobseeker’s Allowance, Employment Support Allowance)
- Social Fund loan repayments
- Tax credit overpayments transferred from HM Revenue & Customs (HMRC)
- Other recoverable debts related to welfare benefits
Even though the address is a P.O. Box rather than a street location, it is an official and legitimate contact point for the DWP.
Also Read: PO Box 7472 Bilston: Understanding Its Purpose and Relevance
Why You Might Receive a Letter from This Address
There are several common reasons why a letter from PO Box 795, Telford might arrive in your post:
- Overpayment Notification – If you were paid more benefits than you were entitled to.
- Repayment Requests – For outstanding Social Fund or budgeting loans.
- Debt Collection – Related to tax credits or benefits from previous years.
- Administrative Errors – Occasionally, letters are sent in error due to outdated or incorrect records.
Example: Someone who moved abroad but didn’t inform the DWP might later receive a demand for repayment if benefit payments continued after they left the UK.
How to Verify the Legitimacy of the Letter
Since scams do exist, it’s important to confirm that a letter is genuine before taking action.
Signs the letter is legitimate:
- The letter clearly states it’s from the Department for Work and Pensions.
- It contains a reference number and DWP contact details.
- It may list a dedicated phone line such as 0800 916 0647.
- It includes clear repayment instructions or dispute options.
If in doubt, call the official DWP Debt Management helpline—do not rely solely on numbers printed in the letter without cross-checking them on the gov.uk website.
Step-by-Step Guide: What to Do if You Receive a Letter
If you get a letter from PO Box 795 Telford, here’s the safest way to handle it:
- Read the Letter in Full
Understand the reason for the contact—note the amount claimed, dates, and benefit type. - Verify Authenticity
Compare the contact number to the official DWP helpline listed on gov.uk. - Gather Your Records
Collect any evidence—bank statements, award notices, or prior correspondence. - Contact the DWP
Use the official helpline to discuss the claim. If you disagree, you can request a Mandatory Reconsideration. - Agree on a Payment Plan (if the debt is valid)
You may be able to pay in instalments or have deductions taken directly from benefits.
Tip: Never ignore the letter—even if you think it’s a mistake. Ignoring it could lead to Direct Earnings Attachments (DEA) or legal recovery action.
Consequences of Ignoring a DWP Debt Letter
Failing to respond to letters from PO Box 795 Telford can result in:
- Automatic wage deductions without a court order.
- Reductions from ongoing benefits.
- Referral to private debt collection agencies.
- Court action and, in rare cases, enforcement visits.
Addressing the situation early often results in more flexible repayment options and less stress.
How to Get Help if You Can’t Pay
If you’re struggling to meet repayment demands:
- Contact the DWP to explain your circumstances—they may adjust your repayment amount.
- Seek free debt advice from organizations such as StepChange, Citizens Advice, or National Debtline.
- Keep written records of all communication for future reference.
Also Read: PO Box 5622 Manchester: What It Means and Why It Appears on Correspondence
Conclusion
PO Box 795 Telford is not a random address—it’s a key postal hub for the DWP Debt Management service. Receiving a letter from this address means you should act promptly, verify its legitimacy, and, if necessary, negotiate a repayment plan. By responding quickly and keeping records, you can avoid escalation and maintain control over the situation.
FAQs
1. Is PO Box 795 Telford a scam?
No. It is a legitimate DWP Debt Management address, but always verify letters before responding.
2. What number should I call to confirm a letter’s authenticity?
You can call the official DWP Debt Management helpline: 0800 916 0647 (verify on gov.uk).
3. Can I dispute a debt from PO Box 795 Telford?
Yes. You can request a Mandatory Reconsideration if you believe the debt is incorrect.
4. What happens if I ignore the letter?
You risk wage deductions, reduced benefits, or legal enforcement action.
5. Can I set up a payment plan?
Yes. The DWP often allows instalment plans based on your financial circumstances.
